BOOKING AND RESERVATIONS PROCESS:
Experience seamless booking convenience with us. Select your preferred method to confirm your travel arrangements:
- Book instantly through our website's secure booking portal
- Reach out to us on WhatsApp for personalized assistance and quick reservations.
- Prefer a personal touch? Give us a call to finalize your booking with our friendly team.
- Email us all the details required for booking.
PAYMENT:
To secure your reservation, we kindly request full online payment to the company account, unless otherwise indicated. In cases where a booking amount is specified, it should be paid before the final instalment for the entire tour, as outlined in the provided details. Your prompt payment ensures a confirmed and hassle-free journey.
CANCELLATIONS AND REFUNDS:
We understand that plans can change. In the event you need to cancel your reservation, our cancellation and refund policy is designed to provide clarity and flexibility. Please review the details below to familiarize yourself with the process:
Cancellation Deadlines:
Our policy outlines specific cancellation deadlines, which determine the refund eligibility based on the time frame before the scheduled departure. Please refer to the detailed itinerary for the same.
Refund Process:
Should you need to cancel within the stipulated time frame, our dedicated team will guide you through the refund process. Rest assured; we'll work diligently to process your refund in a timely manner.
Non-Refundable Elements:
Certain components of your reservation may be non-refundable. We will transparently communicate these details to you during the booking process.
- Booking Fees: Many travel bookings, especially for flights and accommodations, may include non-refundable booking fees or service charges.
- Tickets and Passes: Tickets for attractions, events, shows, or transportation (e.g., train, bus, ferry) may be non-refundable once purchased.
- Permits and Entrance Fees: Fees for permits to restricted areas, national parks, or special attractions may be non-refundable.
- Advance Purchases: Pre-paid reservations for meals, special experiences, or services that are arranged in advance and have associated costs.
- Special Offers or Discounts: Promotional rates or discounted fares may come with stricter cancellation terms, making them non-refundable.
- Customized or Personalized Services: Services that have been tailored to specific preferences, such as customized tours or itineraries, may be non-refundable due to the personalized nature of the arrangement.
- Group Tours or Packages: In some cases, group tours or packages may have non-refundable components, particularly if the group size significantly affects the overall cost.
- Travel Insurance Premiums: If travel insurance is included in the booking or offered separately, the premium paid for insurance coverage might be non-refundable.
- Special Events or Peak Travel Periods: During peak travel seasons or for special events (e.g., holidays, festivals), certain bookings might become non-refundable due to high demand.
- Cancellation due to unforeseen calamities: Kindly be aware that in cases of event or tour cancellations arising from unforeseen natural or unnatural calamities, where we are unable to secure a refund from the service provider, we regretfully cannot offer refunds for the affected bookings.
- Please refer to the comprehensive itinerary for the latest updated details
MODIFICATION OPTIONS:
Should your plans change, and if feasible provided you give us sufficient time, we are here to assist you in exploring potential rescheduling alternatives. Please note that while we strive to accommodate your requests, we cannot guarantee the feasibility or make commitments for changes. Our team will make earnest efforts to explore possible options if available within the constraints of the booking and availability
We value your trust and aim to make your experience as smooth as possible, even in the face of unexpected changes.
